Customer Support Specialist (Accounts Receivable)

We are seeking a detail-oriented Customer Support Specialist for a 2-month temporary contract to bridge the gap between our Customer Service and Finance departments. In this role, you will support our operations during a team member's parental leave by managing internal financial tasks, specifically focusing on payment posting, application duties, refunds, and overpayment processing.

salary: $20 - $25.97 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Ticket Management: Process and resolve financial tickets escalated by the Customer Service team regarding refunds, billing discrepancies, and overpayments.
  
  
• Accounts Receivable Support: Execute daily payment posting and application duties with high accuracy.
  
  
• Cross-Departmental Collaboration: Report directly to the Finance Manager to ensure seamless operational continuity between customer care and accounting.
  
  
• System Maintenance: Utilize internal spreadsheets and billing software to track, update, and close out financial tasks.
  
  

Qualifications & Requirements

• Experience: Proven experience working in an Accounts Receivable (AR) or finance support capacity.
  
  
• Technical Skills: Proficiency in Microsoft Excel is required.
  
  
• Adaptability: Ability to quickly learn new billing systems; familiarity with Zuora is a plus, though training and documentation will be provided.
  
  
• Location: Must be based in the New York City area and able to reliably commute to the NY office on Tuesdays and Wednesdays.
  
  

Skills

Accounts Receivable

Basic Software Skills

Finance

Verbal Communication

Medical Software

Follow-up

Active Listening

Telephone Etiquette

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.