Accounts Receivable Agent - Government Specialist

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations arent just met- theyre exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. Its a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of Americas best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits\: health and welfare programs, Hyatt retirement savings plan, and educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90days of service, community involvement, and wellness reimbursement.

The Hyatt Shared Service Center provides accounting and customer service support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, and provides great rewards- whether its career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!

Hyatt is seeking a highly motivated Accounts Receivable Agent with a passion for hospitality to join our Accounting team. The purpose of this role is to execute and completion of SAMS registration for the properties within Hyatt Shared Service Center on behalf of the North American Hyatt Hotels and Resorts.

Description\:

• Provide backup AR support to hotel properties

• Review SAMS registration is current and follow through to completion

• Regularly contact customers, primarily via phone and e-mail regarding any outstanding requests with the hotel

• Pull any necessary backup as required for SAMS registration

• Provide a high level of customer service to both our external and internal customers

• Promptly respond to all inquiries

• Other duties as may be assigned by supervisors

• Regular attendance is expected based on schedule and business needs.

• Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7\:00 AM-7\:00 PM, with weekend work on rare occasions

• Participation in employee events, onsite meetings, hotel visits and industry conferences are expected

• Work well with others at a variety of levels within the organization

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience

• 1-3 years customer service, administrative or accounting experience required
• 1-4 years Customer Service experience in one of the following industries a plus
  • Hospitality
  • Accounting
  • Commercial Oil & Gas
• Above-average written and oral communications skills
• Microsoft Office Suite Experience

Education

• High School diploma or equivalent

Additional Comments and Requirements

• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
• Ability to communicate effectively and respectfully to all associates and all internal/external resources
• Eagerness and ability to learn new skills, technologies and business processes quickly
• Ability to work well with others
• Ability to collaborate with cross-functional teams and across all levels of the organization
• Must be able to work inclusively, but also be able to work independently and without excessive supervision.
• Strong oral and written communication skills
• Ability to maintain confidential employee information
• Attention to detail
• To work remotely, you must be able to adhere to our IT requirements, including, but not limited to the following\: High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).