Accounts Receivable Clerk

Brief Summary: The Accounts Receivable Clerk is an experienced, organized Accounts Receivable (A/R) professional. To succeed in this role, you will keep updated records of customer tax information, research and resolve customer A/R issues, prepare tax reports, place billing and collection calls.

Essential Functions:

Delinquent Account Management:

• Identify overdue customer accounts using skip-tracing methods, phone calls, written correspondence, and payment arrangements.
• Regularly contact clients to discuss and resolve outstanding payments, assist with setting up payment plans when necessary.
• Address payments made by NSF (non-sufficient funds) checks, and arrange for replacement payments.

Documentation Management:

• Ensure that tax-related documents are verified and uploaded into the system.
• Monitor and follow up with customers to obtain updated and valid resale certificates for their accounts.

General Accounting Tasks:

• Perform regular reconciliations to ensure accurate account balances.
• Provide requested data to various departments, including sales, marketing, shipping, and customer service.

Technology and System Use:

• Use ERP (Enterprise Resource Planning) systems to manage accounts and financial data.
• Leverage Excel for reporting, data analysis, and account tracking; proficiency with other Microsoft Office tools is also essential.

Collaboration & Culture:

• Interact with clients and internal departments to resolve issues and maintain smooth communication.
• Be an ambassador of the organization's mission, values, and culture in all interactions.

Tax & Resale Documentation:

• Confirm tax documents and upload them into the system, ensuring all records are up to date.
• Maintain accurate records of resale certificates and follow up with customers to obtain valid resale documents.
• Other duties as assigned

Knowledge, Skills and Experience:

Required:

• At least 3 years of relevant experience working in accounts receivable or a related financial role.
• Familiarity with account reconciliation, general ledger processes, and basic accounting principles.
• Must follow procedures carefully and ensure accurate financial records.
• Strong knowledge of Microsoft Office, particularly Excel, and experience with ERP systems.

Preferred:

• While an AA or BS/BA degree in Accounting or a related field is preferred, relevant work experience can be just as valuable.
• Familiarity with automating processes is a plus.

Supervisory Responsibility:

N/A

Work Environment:

Well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation.