AR Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

AR Operations Management

• Supervise daily accounts receivable activities, including billing, cash application, and collections.
• Ensure accuracy, completeness, and timeliness of customer invoicing.
• Monitor aging reports and proactively manage past-due accounts.

Collections and Cash Flow

• Drive collection efforts to achieve DSOs and cash flow targets.
• Escalate high-risk accounts and coordinate resolution plans with Sales and senior management.
• Oversee customer credit limits and risk monitoring in partnership with Credit/Finance teams.

Team Leadership and Development

• Manage, coach, and develop AR team members to ensure high performance and accountability.
• Establish clear goals, KPIs, and performance expectations for the team.
• Support training and development initiatives to improve technical and operational capabilities.

Dispute Resolution

• Partner with cross-functional teams (Sales, Project Management, Operations) to resolve billing disputes and deductions.
• Ensure timely identification, tracking, and resolution of unapplied cash and disputed invoices.

Reporting and Analytics

• Prepare and review AR reports, including aging, DSO, collection effectiveness index (CEI), and cash forecasts.
• Provide actionable insights and recommendations to improve working capital.

Process Improvement and Controls

• Identify and implement process improvements to enhance efficiency, accuracy, and scalability.
• Ensure adherence to internal controls, audit requirements, and segregation of duties.
• Support internal and external audit requests related to AR.

System and Data Management

• Maintain integrity of AR data within ERP systems (e.g., SAP or equivalent).
• Participate in system enhancements, automation initiatives, and reporting improvements.

COMPETENCY OR POSITION REQUIREMENTS (knowledge, skills, and abilities)

Technical Knowledge

• Strong understanding of accounts receivable processes, credit management, and cash application.
• Knowledge of ERP systems (SAP preferred) and Microsoft Excel (advanced proficiency).

Analytical Skills

• Ability to analyze aging trends, identify risks, and develop mitigation strategies.
• Strong attention to detail with a focus on data accuracy and integrity.

Leadership and Communication

• Proven ability to lead, motivate, and develop a team.
• Strong interpersonal and communication skills with the ability to influence cross-functional stakeholders.
• Effective escalation and conflict-resolution skills.

Business Acumen

• Understanding of revenue cycles, contract terms, and customer agreements.
• Ability to align AR performance with broader business and cash flow objectives.

Process and Control Orientation

• Strong focus on internal controls, compliance, and continuous improvement.
• Experience with process standardization and automation initiatives.

Organizational Skills

• Ability to manage multiple priorities in a fast-paced environment.
• Strong time management and problem-solving capabilities.

EDUCATION AND EXPERIENCE (required levels)

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or related field required.

Experience

• 5-8 years of progressive experience in accounts receivable or credit/collections.
• Minimum of 2-3 years in a supervisory or team lead role.
• Experience in manufacturing, project-based, or industrial environments preferred.
• Demonstrated experience working with ERP systems (SAP preferred) and reporting tools.