Credit Collections Representative (On-Site)

Join a team where your communication skills, problem-solving abilities, and attention to detail make a direct impact on business success. We are seeking a motivated and customer-focused Credit Collections Representative who thrives on building positive relationships while effectively managing accounts receivable and driving timely payment resolutions. In this role, you will partner with customers and internal teams to resolve billing concerns, negotiate payment arrangements, and maintain strong financial performance. If you are organized, professional under pressure, and enjoy balancing customer service with results-driven collections, we encourage you to apply. ESSENTIAL DUTIES and RESPONSIBILITIES: Contact customers regarding past-due accounts via phone, email, and written correspondence Collect outstanding balances and negotiate payment plans when necessary Review customer accounts and monitor aging reports Investigate and resolve billing discrepancies or payment issues Maintain accurate documentation of collection activities and customer communications Collaboration with internal departments Recommend accounts for escalation, legal action, or write-off when appropriate Ensure compliance with company policies and applicable collection regulations Prepare reports on collection status and account activity REQUIRED SKILLS/COMPETENCIES Strong communication and negotiation skills Ability to handle difficult conversations professionally Strong organizational and time-management skills Attention to detail and problem-solving ability Ability to work independently and meet collection targets MINIMUM QUALIFICATIONS Education: High school diploma or equivalent, associate or bachelor's degree preferred Experience and/or Training: 1-3 Years experience in collections, accounts receivable or customer service Licenses/Certificates: Driver's license Technology/Equipment: Proficiency in Microsoft Office; D365 experience preferred Compensation Range: $45,000.00 - $74,000.00 As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status. Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email .... As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at .... In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Braun Intertec, we work at the intersection of the natural and built environments, combining science, technology, and engineering. We partner with you to meet today's technical needs while preserving the integrity of our natural surroundings. Join Braun Intertec as we build a future where nature and innovation coexist, powered by a team committed to making a positive difference. If you don't see the position you are seeking, please join our Talent Network! We are always excited to learn about future employee owners! And you will be the first to know about new opportunities, as well as stay connected to our community of talented professionals.