Senior Collections Specialist

We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for driving cash flow, reducing delinquency, and implementing effective collection strategies while maintaining strong customer relationships. The ideal candidate brings a strategic mindset, strong negotiation skills, and the ability to mentor junior team members.

Key Responsibilities

• Manage a portfolio of high-value or high-risk customer accounts and drive timely collection of outstanding balances

• Analyze aging reports to prioritize collection efforts and reduce delinquency

• Lead collection activities including outreach via phone, email, and written correspondence

• Negotiate payment plans, settlements, and resolutions for delinquent accounts

• Investigate and resolve billing discrepancies, disputes, and payment variances

• Monitor credit risk and recommend account holds, escalations, or write-offs as needed

• Prepare and maintain accurate customer records, collection notes, and reporting

• Partner with internal teams (sales, accounting, customer service) to resolve account issues

• Support month-end close by contributing reconciliations, reporting, and analysis

• Develop and improve collection processes, policies, and performance metrics

• Provide guidance and mentorship to junior collections staff and support team productivity

• Collaborate with third-party collection agencies or legal teams on escalated accounts

Qualifications

• 4+ years of collections or accounts receivable experience, with exposure to complex or high-volume portfolios

• Strong knowledge of collections strategies, aging analysis, and credit risk management

• Proven ability to negotiate payment plans and resolve disputes effectively

• Experience with ERP systems and advanced Excel skills (pivot tables, VLOOKUPs)

• Excellent communication, organization, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

• Experience leading or mentoring collections teams

• Background in manufacturing, distribution, or B2B collections

• Familiarity with credit policies, DSO metrics, and cash flow optimization

Pay Details: $26.00 to $31.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.