Collections Representative

We are seeking a professional and detail-oriented Collections Representative to join our team. This role is responsible for managing outstanding accounts, ensuring timely payments, and maintaining strong client relationships. The ideal candidate will have strong communication skills and the ability to balance customer service with effective collections practices.

Key Responsibilities

• Proactively contact customers regarding overdue balances via phone and email in a professional manner

• Monitor accounts receivable aging and prioritize collection activities accordingly

• Investigate and resolve billing discrepancies, disputes, and payment issues

• Maintain detailed and accurate records of all collection activities and customer interactions

• Collaborate with internal departments to resolve account issues and improve processes

• Process and apply incoming payments accurately and timely

• Provide customers with clear information regarding account balances and payment options

• Assist with month-end close by ensuring accounts are updated and reconciled

• Generate reports related to collection performance and account status as needed

• Ensure compliance with company policies and applicable regulations

Qualifications

• 2+ years of collections, accounts receivable, or related experience

• Strong verbal and written communication skills

• Ability to handle sensitive conversations with professionalism and tact

• Excellent organizational and time management skills

• High attention to detail and accuracy

• Proficiency in Microsoft Office, especially Excel

• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience in a professional services, corporate, or office environment

Pay Details: $22.00 to $27.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.