Billing Coordinator

Overview

Vista Global integrates a unique portfolio of companies offering asset-light services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.

VistaJet's signature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere.

Our Finance team is looking for a Billing Coordinator to manage the end-to-end billing process for a dedicated group of Program clients.

This is a hybrid role. You will be required to work 3 days minimum in the Columbus, OH office.

Responsibilities

• Reviewing flight activity on a daily basis, checking that all details are correct and working with our Operations team to ensure accuracy of coding, cost and sales values, and categorisation of flying.
• Producing accurate customer invoices, ensuring alignment with the customer contract and any special terms (including the correct application of hours and rates).
• Calculating and adding any additional charges or notes to the invoices.
• Working with the Program sales team to review and approve any unusual invoices before sending out to customers.
• Ensuring that all customer balances for cash and hours flown are maintained and accurate, incorporating cash receipts and invoices.
• Monitoring customer balances, incorporating flights not yet billed, and informing Customer Services when a customer nears the minimum balance required to continue flying.
• Generate and send out customer statement, sending initial chaser emails as required.
• Responding to customer queries regarding invoices and working with Sales to resolve issues as required.
• Creating reports on flying activity and other statistics.
• Reporting differences between estimated and actual billing.

Required Skills and Experience

• You'll use your impeccable eye for detail and prior experience of interpreting complex client contracts to ensure that all invoices have been calculated accurately.
• Prior experience of reconciliations, in order to reconcile information from our in-house client system with our accounting system, SAP. Familiarity with SAP will be useful but is not essential.
• Intermediate/Advanced Excel skills are essential, including capability with pivot tables, v-lookups and formulas.
• You will be able to work at a fast pace, sometimes under pressure, in order to manage a challenging workload for demanding clients.
• Strong written and spoken English is essential when interacting with our discerning clients.

On-Call duty outside of standard working hours will be required. The schedule is alternated between team members.