Fiscal Analyst 4 - Student Financial Manager

• This position is open until filled*

South Puget Sound Community College (SPSCC) invites applications from highly motivated and qualified candidates for the position of Fiscal Analyst 4 - Student Financial Manager, supporting the Financial Services department.

The Fiscal Analyst 4 is responsible for the comprehensive management of student financial services, including oversight of student accounts, cashiering, third-party billing and payments, and supervision of student financial staff. The role serves as the primary point of contact for student financial matters and ensures timely, accurate responses to inquiries from students, campus departments, third-party agencies, and external partners.

South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development, coupled with the skills to eliminate barriers that harm underrepresented people, is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.

And if that isn't enough? We also offer:

• A healthy work/life balance for our employees, with the opportunity for flexible work schedules and remote work, depending on position and college needs
• Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
• The Clipper Coffee Corner serves Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students
• A brand new Health & Wellness Center
• FREE Bus service every 15 minutes to downtown Olympia and beyond
• FREE parking on our campuses - permits are not required
• On-campus child care
• Percival Creek, which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon that pass through each fall
• Many walking paths that are marked and on nicely paved sidewalks
• SPSCC promotes wellness with a variety of workshops and events on campus
• Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
• Many community events in the Kenneth J. Minnaert Center for the Arts
• Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include:
• Staff and Faculty of Color (SFOC) ERG - an employee network that strives to create an intentional and relational foundation for community and trust-building across different groups through shared values.
• The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility.

The position within the Business Office leads critical processes within the Campus Solutions pillar of ctcLink (PeopleSoft), including, but not limited to, term setup, tuition and fee configuration, student account management, collections coordination and management, year-end activities, and 1098-T processing. It also provides support across the institution and ensures compliance with policies, procedures, and regulatory requirements. This position is expected to determine continuous process improvements and implement changes as needed.

Essential Functions: Leadership and Operations

• Supervise, train, and evaluate cashiering processes, third-party contract receivables, and other staff as needed; reconciliation processes; and provide cashier support within ctcLink: as needed
• Develop, document, and maintain procedures; support continuous improvement and ensure adherence to both institutional and Washington State Community and Technical College system policies and standards

Student Account Management and Customer Service

• Manage and audit student accounts, including billing, payment processing, refunds, adjustments, and account reconciliation
• Provide comprehensive customer service by assisting cashiers and students with account inquiries, payment options, financial aid disbursements, waivers, service indicators, item types, and program-related costs
• Research and resolve complex account issues, including tuition calculation errors, residency discrepancies, refund processing, and payment discrepancies
• Submit and manage SF/FA tickets to SBCTC for student account issues

System Configuration and Technical Support (ctcLink/PeopleSoft)

• Configure and maintain term-based system components, including billing and due calendars, tuition calculation controls, term fees, tuition schedules, and related setup tables
• Analyze system data, identify errors, and collaborate with the State Board of Community and Technical Colleges to troubleshoot and resolve issues through formal ticketing processes
• Run queries and generate reports to monitor service indicators, account activity, and financial trends; ensure data accuracy and integrity

Billing, Payments, and Financial Processing

• Review payment plans, including setup, monitoring, and reconciliation of third-party payment systems such as Nelnet and CyberSource, audit payment reports, and resolve discrepancies.
• Reconcile internal cash - SF transactions, including second journal set (FA/SF/GL), third-party item types, and FARC/FARP.
• Manage financial aid disbursements through third-party vendors, such as Bank Mobile, and ensure accurate posting to student accounts.
• Process annual tax reporting (1098-T) and maintain compliance with applicable regulations.

Cross-Departmental Coordination and Reporting

• Collaborate with Enrollment Services and other campus departments to resolve issues related to fees, waivers, financial aid adjustments, and system configurations.
• Provide leadership with regular reports and analysis on student accounts, payment plans, collections, and service indicators.
• Coordinate communications with internal and external stakeholders, including vendors, sponsors, and institutional partners.

Term and Year-End Processing

• Prepare and manage quarterly and annual processes, including term rollovers, tuition and fee updates, system configuration, and calendar setup.
• Update tuition and fee rates in ctcLink
• Provide rates to the Financial Aid Office for their budgeting for the cost of attendance
• Work with SBCTC and Student Services staff to update waivers.
• Update DOD MOU Tuition and fee rates.
• Provide a budget to FA leadership for SPSCC Grant Institutional Aid
• Assist with IPEDS reporting
• Work with SBCTC and/or SPSCC IT for updates to third-party systems such as Radius
• Ensure timely communication of key dates, tuition information, and payment deadlines to campus stakeholders and external partners
• Review, respond, and track chargebacks for Converge, Cybersource, and Nelnet
• Create New Speedtypes as required
• Work with SBCTC to set up new external orgs for the College and CCE.
• Work with departments such as international student services, financial aid, Transition studies, and parent education to develop processes related to student accounts and third parties.

Supervisory Support:

• Support as a backup cashier and/or third-party billing, as needed
• Other Duties as Assigned

Education to Experience Equivalences:

Associate's Degrees=2yearsI Bachelor's Degree=4yearsI Master's Degree=6years

Required: Selected candidates may be required to complete and successfully pass a skills assessment or a competency evaluation.

Preferred Experience and Education:

• Bachelor's Degree from an accredited college or university in Accounting or Finance
• 18 quarter or 12semester hours in accounting or finance, AND one to two years of relevant professional experience or equivalent education and experience. Professional experience may substitute for education.
• Three years of relevant professional experience working in a student accounts-related field.
• Working within an ERP system such as PeopleSoft and/or Banner
• Supervisory experience.

The Successful Candidate Must Demonstrate:

• Accountabilityforstaff, lead andevaluationof staff.
• Strong verbal, written, and interpersonal communication skills, with the ability to effectively engage diverse populations.
• Demonstrated ability to prioritize multiple tasks, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Proficiencyinproblem-solving,analyticalthinking, andconflict resolution.
• Ability to work independently and collaboratively in a fast-paced, changing environment.
• High level of integrity, professionalism, and discretion when handling confidential information.
• Commitment to equity, diversity, and inclusion, with cultural awareness and sensitivity.
• Adaptability, innovation, and sound judgment in decision-making.
• Demonstrability in problem-solving, multitasking, and time management;

Applications must be completed online and include the following attachments:

• Cover letter addressed to the Screening Committee, highlighting your ability to perform the responsibilities and competencies described in the job posting.
• Current resume/CV showing all educational and professional experience, which demonstrates how you meet the minimum and any preferred qualifications.
• Copies of unofficial transcripts from institutions of higher education.

Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete.

Background Check Condition of Employment

Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.

Bargaining Unit

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees.

Veterans Preference

Applicants who meet the minimum qualifications and wish to claim Veterans Preference must submit a copy of their United States Department of Veterans Affairs honorable discharge documentation. All personally identifiable information must be redacted prior to submission. The redacted documentation should be emailed to ..., with the job number for which the applicant is applying clearly indicated in the subject line.

South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator

SPSCC provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or veteran status. Prohibited sex discrimination includes sexual harassment, defined as unwelcome sexual conduct of various types. In accordance with the Americans with Disabilities Act (ADA) and the Rehabilitation Act, SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities.

Inquiries regarding non-discrimination policies, Title II, and Title IX may be directed to:

Samantha Dotson

Executive Human Resource Officer / Title IX Coordinator

Phone: ...

Email: ...

Building 25, Room 220

2011 Mottman Rd SW

Olympia, WA 98512

South Puget Sound Community College is a smoke-free and drug-free environment.

Applicants who require accommodations in the application process or need materials in an alternative format may contact the Human Resources Office at ....