Accounts Receivable Specialist

Accounts Receivable Specialist

Position Overview

LHH Recruiting is seeking a detail-oriented and proactive Accounts Receivable Specialist to join our client's team in Phoenix, AZ. This role is responsible for managing a portfolio of customer accounts to ensure timely collections, minimize outstanding balances, and maintain strong client relationships. The ideal candidate is highly organized, self-motivated, and capable of managing priorities independently in a fast-paced environment.

Key Responsibilities

Accounts Receivable & Collections

• Monitor customer accounts for open balances and aging activity
• Perform timely collections outreach via phone and email following established cadence
• Maintain accurate documentation of all collection activities and customer interactions
• Escalate delinquent or high-risk accounts as needed
• Ensure proper follow-up and resolution of outstanding invoices

Billing Support & Dispute Resolution

• Serve as primary point of contact for customer inquiries regarding invoices and payments
• Investigate and resolve billing discrepancies or disputes in collaboration with internal teams
• Work closely with operations and billing departments to ensure accuracy of invoicing

Cash Applications & Account Reconciliation

• Assist with applying customer payments and reconciling accounts as needed
• Identify and resolve discrepancies related to unapplied or misapplied payments
• Maintain accurate customer account records

Compliance & Reporting

• Document all account activity in CRM or ERP systems (e.g., Microsoft Dynamics 365)
• Provide regular updates on account status and aging trends
• Support month-end close activities related to receivables
• Ensure compliance with internal controls and audit requirements (SOX, if applicable)

Process Improvement & Collaboration

• Participate in team meetings to review aging reports and collection strategies
• Collaborate cross-functionally to improve AR processes and customer experience
• Work closely with leadership on high-priority or escalated accounts

Additional Responsibilities

• Perform other duties as assigned to support business needs
• Adhere to company policies, procedures, and code of conduct
• Maintain professionalism and ethical standards in all interactions

Qualifications

Education & Experience

• Associate's degree or equivalent experience preferred
• 3+ years of experience in accounts receivable, collections, or related function
• Experience working with ERP systems (Microsoft Dynamics, Financial & Operations a plus)
• Familiarity with case management or ticketing systems

Technical Skills

• Strong proficiency in Microsoft Excel (Pivot Tables, formulas; Macros a plus)
• Experience with CRM systems and financial software
• Strong data analysis and reporting capabilities

Core Competencies

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple deadlines independently
• Problem-solving mindset with the ability to navigate complex situations
• Professionalism, integrity, and customer-focused approach
• Ability to thrive in a fast-paced, high-volume environment

Pay Details: $28.84 to $31.25 per hour

Search managed by: Chris Collins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.