Inbound Collections Representative

Job Summary:

We're hiring motivated Inbound Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working collaboratively to resolve past-due balances - all while delivering an exceptional customer experience.

Onboarding Date: June 19, 2026

Training Start Date: June 22, 2026

Training schedules can be between 8:00am-8:00PM (8-5, 9-6, 10-7, 11-8), depending on business need

Production runs 7 days a week. Schedules will vary with business needs, including evenings and weekends.

Work Setting: Onsite at our Charlotte Call Center

What You'll Do:

• Connect with customers via inbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

1+ year of customer service, collections, or call center experience

Strong attention to detail - you don't miss the small stuff

Confident negotiation skills with a solutions-focused mindset

Genuine empathy and professionalism in sensitive conversations

Ability to stay calm, positive, and goal-driven

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.