Accounts Receivable Specialist

About Us: We specialize in managing taxi/rideshare fleets. Job Summary: The Accounts Receivable Specialist will be responsible for the timely and accurate processing of invoices, the collection of payments, and the maintenance of customer accounts. Cash Application: Apply incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts accurately and in a timely manner. Key Responsibilities: Account Management: Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-term relationships with clients. Contract Compliance: Monitor and ensure adherence to contract terms such as service terms and agreements for all assigned accounts. Account Communication: Proactively communicate with clients regarding account status, service updates, discrepancies, and performance expectations. Invoicing & Billing: Generate and distribute accurate invoices to customers in a timely manner, ensuring proper adherence to company policies and contractual agreements. Cash Application: Apply incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts accurately and in a timely manner. Reconcile payment discrepancies and resolve disputes Collections: Proactively contact customers regarding overdue accounts via phone, email, and mail to secure payment. Negotiate payment plans when necessary and follow up on commitments. Customer Service: Respond to customer inquiries regarding invoices, payments, and account status with a focus on excellent customer service. Reporting: Prepare and analyze accounts receivable reports, including aging reports, cash receipts forecasts, and collection summaries. Issue Resolution: Identify, investigate, and resolve account-related issues in a timely manner, coordinating with internal teams as necessary. Credit Management: Assist with credit checks for new customers and ongoing credit evaluations for existing customers, as needed. Process Improvement: Identify and recommend improvements to accounts receivable processes to enhance efficiency and accuracy. Record Keeping: Maintain accurate and organized accounts receivable files and documentation. Collaboration: Work closely with sales department, drivers, and operation department to resolve billing issues and ensure customer satisfaction. Cross-Functional Coordination: Partner with operations, sales, and leadership to ensure account needs are met, and service delivery aligns with contractual obligations. Continuous Improvement: Recommend enhancements to account management processes to improve client satisfaction and retention. Qualifications: Education: Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred. Relevant work experience may be considered in lieu of a degree. Experience: 2-5 years of experience in an Accounts Receivable role, preferably in a fast-paced environment. Experience in account management or client relationship management is highly desirable. Technical Skills: Proficiency in QuickBooks. Strong proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, formulas). Familiarity with general ledger accounts and basic accounting principles. Prior experience working with an ERP system is a plus. Soft Skills: Excellent written and verbal communication and interpersonal skills. Strong negotiation and problem-solving abilities. High level of accuracy and attention to detail. Ability to work independently and as part of a team. Excellent organizational and time management skills. Ability to handle sensitive information with discretion and maintain confidentiality. Strong relationship management and client-facing skills. Ability to manage multiple accounts and priorities simultaneously. Preferred Qualifications: Experience with transportation. Experience with electronic invoicing platforms. Experience working with government agencies and health care organizations. Physical Requirements (If applicable): Ability to sit for extended periods. Ability to use a computer and phone for extended periods. Benefits: We offer a competitive benefits package (Medical, Dental, Vision, Retirement).