Credit Manager

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make-they're the heart of everything we do.

We are seeking a Credit Manager for our Corporate Office in Smyrna, Tennessee.

Summary:

The Credit Manager oversees cash application, credit, and collections operations across the U.S. and Europe, while providing guidance and approval support to teams in China and India. This role manages credit risk, sets and reviews customer credit limits, and drives performance against key metrics including bad debt, receivables aging, days beyond terms, and DSO.

Primary Responsibilities:

• Lead credit, collections, and cash application activities. This includes maintenance and enforcement of policies for each.
• Manage collections on past-due accounts and document all actions, communications, and follow-up in the customer master record.
• Approve or decline credit applications for all divisions based on credit reports, financial analysis, and reference checks.
• Monitor receivables, bad debt, doubtful account reserves, delinquent accounts, and bankruptcies; take appropriate action as needed.
• Review customer accounts and write-offs for abuse of terms, discounts, and other issues; partner with sales leadership and customers to resolve problems.
• Support customer requests, including invoice copies, statements, W-9s, and proof of delivery.
• Maintain resale tax certificate and customer invoice/statement email databases with a focus on completeness and accuracy.
• Perform other related duties as assigned.

Leadership Responsibilities:

• Lead, coach, and develop a credit team.
• Partner across the organization to service our customers, with emphasis on Sales, Customer Service, and Finance.
• Drive process improvement and optimization across all facets of the department.
• Maintain department dashboard and KPI reporting.
• Manage hiring, training, performance reviews, and employee development plans.
• Ensure compliance with company policies, quality standards, regulatory requirements, and health, safety, and environmental guidelines.
• Safeguard confidential company, supplier, and customer information.
• Credit Department efficiency and effectiveness improvements to better serve internal and external customers.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field required.
• Minimum 5 years of experience in credit and collections.
• Minimum 3 years of supervisory or management experience.
• Strong negotiation skills and the ability to resolve credit-related disputes.
• Deep knowledge of credit and collections practices, principles, and regulations.
• Strong analytical, problem-solving, and decision-making skills.
• Knowledge of accounting policies, practices, and systems.

Work Environment & Culture:

Foster and embody the Ideal Tridon Group values:

• Devoted to Customers - Builds trusted relationships through service and reliability.
• We Care - Acts with integrity, accountability, and respect for others.
• Passionate About Growth - Committed to personal and team development.
• Positive Energy - Creates a collaborative, energizing work environment.
• We Find a Way - Resourceful, determined, and solutions-focused.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.