Senior Collections Specialist

Senior Collections Specialist CRH 5 ( ) Atlanta, GA on company site for later Why you should apply for a job to CRH : 5/5 in overall job satisfaction 5/5 in supportive management 100% say women are treated fairly and equally to men 100% would recommend this company to other women 100% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year. CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business. At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact. # 524527-en_US Position summary collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies. This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues. Job Location This position is a hybrid position located at our corporate office in Atlanta,GA near the perimeter. Job Responsibilities Handle a portfolio with a potential of over 700 customers. Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues. Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business Provides detail reconciliations as directed by Management. Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary. Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR. Update weekly and monthly reports for management with the status of delinquent customers and disputes. Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues Ability to stay accountable, transparent and escalate key issues in a timely matter Participate in monthly Regional calls with all stakeholders Maintains accurate and current notes on status of customer accounts Review and propose potential doubtful or past due accounts for write off. Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold. Ability to speak to your portfolio through analytics and reporting. Job Requirements 12 + years of related experience in B2B collections Knowledge of lien laws a plus Excellent communications skills, both verbal and written Excellent customer service skills Excellent Excel skills including VLOOKUP and pivot tables Ability to reconcile AR accounts Ability to communicate with both the internal and external customer Ability to maintain accuracy in very detailed work environment, highly detail oriented Proficient in PC skills, accounting software, Internet based What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. Why you should apply for a job to CRH : 5/5 in overall job satisfaction 5/5 in supportive management 100% say women are treated fairly and equally to men 100% would recommend this company to other women 100% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year. CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business. At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.