Night Auditor

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests, including check-ins and addressing guest requests.

Duties & Responsibilities:

Check front office accounting records for accuracy summarize information for the hotel's financial records

Track room revenue, occupancy percentages, and other front office operating statistics

Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day

Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier

Ensure charges of the day have been properly posted to the appropriate guest folio or master account

Process guest charges voucher and credit card vouchers

Transfer charges and deposits to master accounts

Check to see that all charges are assigned to the appropriate departments

Verify that all transactions performed at the front desk are supported by documentary evidence and signatures

Print and file reservations for the next business day

Monitor the status of coupon, discount, and other promotional programs

Perform check-ins and check-outs as well as wake-up calls

Summarize results of operations for management

Balance the days charges, making corrections as necessary

Respond to guest needs, special requests, and complaints

Ability to sit, stand, or walk for extended periods of time

Additional tasks may be assigned at any given time

Requirements:

Qualifications:

High school graduate or equivalent

Minimum one (1) year of hotel front desk experience

Understand basic principles of auditing, balancing, and closing out accounts

Know how to operate front office equipment

Experience handling cash, accounting procedures, and general administrative tasks.

Excellent customer service skills.

Benefits:

Competitive salary

Annual review with increase potential

401k program with company match

Medical, Dental, and Vision insurance available to eligible employees

Wellness benefits available to eligible employees

Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

Lead with Heart - Be kind, passionate and hospitable.

Be Accountable - Take ownership and deliver results.

Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.