Accounting Supervisor

Position Overview

The Accounts Receivable Specialist is responsible for managing the company?s accounts receivable processes to ensure timely collection of payments while maintaining strong, professional relationships with customers. In a fast-paced seafood manufacturing and distribution environment, this role works closely with the Sales, Customer Service, and Finance teams to support cash flow, resolve billing issues, and deliver excellent customer experiences.

The ideal candidate combines strong financial discipline with customer relationship skills, bringing a proactive and solutions-oriented approach to collections. Individuals with prior experience in sales, customer service, or account management often excel in this role due to their ability to communicate effectively, negotiate professionally, and build trust with customers.

Key Responsibilities

Accounts Receivable Management

Generate and distribute customer invoices in a timely and accurate manner.
Monitor customer accounts to ensure timely payment of outstanding balances.
Apply cash receipts and reconcile customer accounts.
Investigate and resolve billing discrepancies, short payments, and deductions.
Maintain accurate and up-to-date customer account records.
Collections & Customer Communication

Proactively follow up on outstanding invoices through professional phone and email communication.
Develop and maintain strong relationships with customer contacts to support timely payment and issue resolution.
Partner with customers to identify solutions that facilitate payment while maintaining positive business relationships.
Escalate delinquent accounts as appropriate while maintaining professionalism and customer goodwill.
Cross-Functional Collaboration

Work closely with the Sales team to resolve customer disputes and deductions.
Coordinate with Customer Service and Logistics teams regarding delivery, pricing, or invoicing issues.
Communicate payment trends and account concerns to management and sales leadership.
Reporting & Analysis

Prepare weekly and monthly accounts receivable aging reports.
Identify payment trends and recommend improvements to collection strategies.
Support month-end closing activities related to accounts receivable.

Qualifications

Continuing education in Accounting, Finance, Business, or related field preferred.
2-4 years of experience in accounts receivable, collections, customer service, or sales support.
Experience in manufacturing, food distribution, or wholesale environments preferred.
Strong communication and relationship-building skills.
Ability to professionally navigate payment discussions and resolve customer concerns.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Excel and ERP/accounting systems.

Key Competencies

Customer relationship management
Negotiation and conflict resolution
Financial accuracy and attention to detail
Problem solving and critical thinking
Collaboration with sales and operations teams
Professional communication