Collection Specialist

Who We Are

We are Waste Harmonics Keter , your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what’s needed to serve our customers well.

Who We’re Looking For:

The Collections Specialist is responsible for managing the end-to-end collections process for a portfolio of Fortune 500 and large enterprise clients. This role supports cash flow performance by resolving past-due balances, navigating complex customer portals, reconciling account discrepancies, and collaborating across internal teams to improve collections outcomes.

The ideal candidate is detail-oriented, analytical, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment while maintaining positive customer relationships.

What You’ll Be Doing:

• Manage a portfolio of Fortune 500 and enterprise customer accounts as the primary collections contact
• Proactively contact customers via phone, email, and portal messaging to resolve outstanding balances in a professional and relationship-focused manner
• Prioritize aging receivables and focus on reducing Days Sales Outstanding (DSO) across assigned accounts
• Escalate unresolved delinquencies according to established internal procedures
• Navigate and manage collections activity through customer procurement and AP portals such as Ariba, Coupa, Oracle, and Corrigo
• Submit, track, and resolve invoices, disputes, payment holds, and documentation requests within customer-managed portal environments
• Reconcile portal invoice activity against internal ERP records and identify discrepancies requiring resolution
• Identify and resolve billing and data quality issues including duplicate invoices, incorrect billing details, missing purchase orders, and misapplied payments
• Maintain accurate account notes, payment commitments, and dispute statuses within ERP and CRM systems
• Prepare account reconciliations, aging reports, and collection status updates
• Support weekly and monthly cash forecasting activities by analyzing customer payment trends and expected collections
• Communicate collection risks, delays, and forecasting updates to Finance leadership
• Collaborate with Billing, Cash Application, Sales, Customer Success, and Account Management teams to resolve disputes and improve invoice accuracy
• Participate in credit review discussions and provide collections insight to support credit-related decisions
• Help improve collections workflows, reporting accuracy, and operational efficiency

What You’ll Bring to the Table:

• 3+ years of B2B collections experience, preferably supporting enterprise or Fortune 500 accounts
• Experience working within customer AP and procurement portals such as Ariba, Coupa, SAP, Oracle, or similar systems
• Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and aging analysis
• Experience working with ERP or Accounts Receivable platforms such as SAP, Oracle, NetSuite, or similar systems
• Strong understanding of the order-to-cash (O2C) process
• Excellent written and verbal communication skills with the ability to interact professionally with customer AP contacts and internal stakeholders
• Strong attention to detail, organization, and analytical problem-solving abilities
• Ability to manage multiple priorities, deadlines, and customer accounts effectively
• Ability to work independently while collaborating cross-functionally across teams

Preferred Skills:

• Experience supporting cash forecasting, DSO analysis, or working capital reporting
• Familiarity with dispute management processes and credit risk assessment
• Experience resolving data quality issues in high-volume billing environments
• Background in B2B services, technology, logistics, manufacturing, or related industries
• Associate’s or Bachelor’s degree in Finance, Accounting, Business, or related field

What’s Good to Know:

• Fully onsite position, five days per week
• Extended periods of computer and phone work required
• Occasional extended hours may be needed during month-end, quarter-end, or fiscal year-end close periods

What We Bring to the Table:

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.