Revenue & Billing Manager

Job DetailsJob Location: National Center on Institutions and Alternatives Inc - Baltimore, MD 21244Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $90,000.00 - $100,000.00 Salary/yearJob Shift: DayJob Category: AccountingRevenue & Billing Manager

Finance | Exempt | Baltimore, MD

Build Revenue Integrity. Strengthen Our Mission. Make an Impact.

NCIA is a missiondriven nonprofit organization dedicated to improving lives through highquality services and programs. We’re seeking an experienced Revenue & Billing Manager to lead and strengthen our revenuecycle operations across multiple service lines. This is a highly visible role for a finance professional who brings both technical expertise and a collaborative, solutionsfocused mindset.

If you thrive at the intersection of billing accuracy, operational improvement, and mission impact and enjoy solving complex revenue challenges this role offers the opportunity to make a meaningful difference.

Why This Role Matters

The Revenue & Billing Manager plays a critical leadership role in ensuring NCIA’s financial sustainability. By overseeing billing, accounts receivable, and revenue recognition, this position helps ensure our programs are properly funded, our services remain uninterrupted, and our organization continues to serve the community with integrity and accountability.

What You’ll Do

Lead & Strengthen the Revenue Cycle

Oversee billing across multiple revenue streams, including LTSS, state contracts, and LEA tuition billing

Establish and maintain clear, consistent billing processes, timelines, and documentation standards

Review billing outputs for accuracy, completeness, and timeliness; resolve discrepancies proactively

Serve as the central point of coordination for revenuecycle issue resolution

Drive Accounts Receivable Performance

Monitor A/R aging and collection trends across all programs

Develop and maintain A/R dashboards and reporting for leadership

Identify delayed payments, denied claims, and systemic risks and act decisively

Support resolution of receivables with internal teams and external payors (state agencies, LEAs)

Ensure Accurate Revenue Recognition

Support monthend revenue recognition and related journal entries

Prepare and review reconciliations tied to receivables and revenue accounts

Maintain revenue schedules and documentation for audits and reporting

Solve Problems & Improve Processes

Resolve complex billing exceptions related to eligibility, authorizations, and contract requirements

Develop and document standard operating procedures using best practices

Identify opportunities for process improvement, automation, and system enhancements

Partner with Finance and program leadership to reduce recurring issues

Lead & Collaborate

Provide functional oversight of the LTSS Billing Specialist

Directly supervise the Sr. Staff Accountant

Work closely with program teams, finance leadership, and external partners

QualificationsWhat We’re Looking For

Required Qualifications

Bachelor’s degree in Accounting or a related field

5+ years of accounting/finance experience with a strong focus on billing, A/R, and revenuecycle management

Experience in a complex nonprofit environment with multiple programs

Maryland LTSS billing experience required

Strongly Preferred

Experience with MD Works (state contracts) and MSDE tuition billing

Audit coordination experience (lead schedules, reconciliations, auditor requests)

CPA and/or MBA

Experience with Sage Intacct

Advanced Excel skills

You’ll Succeed in This Role If You…

Bring strong analytical skills and attention to detail

Identify root causes and solve systemic issues, not just surface problems

Lead and drive process standardization across teams

Communicate risks and insights clearly to leadership

Work collaboratively and take a proactive approach

Are motivated by continuous improvement and smarter systems

Why Join NCIA

At NCIA, our work is rooted in purpose. We are a missiondriven nonprofit committed to improving lives through highquality services, accountability, and integrity in everything we do.

In this role, you’ll have meaningful visibility and influence — helping ensure the financial sustainability that allows our programs to thrive and our services to remain uninterrupted. You’ll partner with dedicated colleagues across finance and program teams who care deeply about doing things the right way and continuously improving how we operate.

NCIA offers a collaborative, valuesbased culture, longterm organizational stability, and the opportunity to make a tangible impact through thoughtful leadership and strong financial stewardship.

Benefits That Support You

NCIA offers a competitive and comprehensive benefits package designed to support both professional growth and personal well-being, including medical, dental, and vision coverage, a 403(b) retirement plan with employer match, generous paid time off, credit union membership, tuition reimbursement, and ongoing professional development opportunities.

NCIA is proud to be an equal opportunity employer and makes employment decisions based on merit. NCIA celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.