Key Accounts Specialist (Hybrid- Edgewood, NY)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Key Account Specialist is responsible for overseeing and managing the service delivery activities for Institutional Clients. Acting as an advocate for both Broadridge and the client, this role maintains the highest level of client contact to cultivate and sustain strong, positive relationships. The Key Account Specialist will handle complex client issues, lead strategic conversations, resolve escalations, and drive overall client satisfaction.

Key Responsibilities:

• Maintain and deepen exceptional relationships with key Institutional clients, serving as the primary point of contact and trusted advisor.
• Strategic Business Reviews:
  • Plan and execute strategic account reviews and discussions, incorporating contract acumen, business opportunities, and value-driven insights.
• Client Change Implementation:
  • Coordinate with clients and cross-functional Broadridge teams to implement requested client changes in services, processes, or deliverables.
• Stakeholder Communication:
  • Engage in professional discussions at both peer and senior executive levels within client organizations.

Qualifications:

• Bachelors degree or equivalent experience preferred.
• Minimum of 4 years experience in a client service, account management, or related financial services.
• Strong knowledge of project management and contract process management
• Exceptional written, verbal, and presentation skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent time management and organizational skills
• Demonstrated ability to collaborate and influence others across functions and seniority levels
• Advanced analytical and process management capabilities
• Solid financial acumen with the ability to understand and discuss complex financial products and services
• Comfortable working in fast-paced, high-pressure environments and meeting tight deadlines

Salary range $80,000.00- $85,000.00 USD. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings .

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

US applicants: Click here to view the EEOC " Know Your Rights " poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at ... or by sending an email to BRcareers@broadridge.com .