Collections Specialist

B2B Collections Specialist Job Description The Collections Specialist is responsible for maximizing the collection of overdue funds from customers while analyzing associated credit risks. This role involves utilizing various collection techniques and occasionally collaborating with outside collection services. The Specialist will perform financial analyses of assigned customers to assess credit risk, make recommendations, prepare reports for management, and conduct account and customer reconciliations. By consistently improving processes and maximizing cash flow for assigned portfolios, the Specialist adds significant value to the business. Responsibilities Stratify collection activities to maximize cash receipts. Manage inbound and outbound collection calls. Contact customers regarding overdue accounts and determine reasons for non-payment. Monitor payment commitments and follow up with customers as needed. Analyze and inform sales, district sales managers, and credit & collections managers of credit risks. Research and recommend initial credit lines. Partner with the sales team to resolve disputes. Communicate with sales and supervisors about top outstanding accounts. Research credits and communicate with customers. Coordinate customer credit changes with the credit manager. Communicate accounts being shifted to a collection agency to managers. Inform managers about bad debt write-offs. Maintain accurate records of customer payment status. Ensure customer accounts reflect accurate data. Minimize bad debt write-offs through collection activities. Meet company objectives for DSO targets through customer account management. Perform cash application tasks as assigned. Essential Skills Associate degree required in Business Administration, Accounting, or Finance. Intermediate PC skills with proficiency in Microsoft Excel and Word. Strong data entry and data retrieval capabilities. Excellent problem-solving skills. Ability to multi-task in a fast-paced environment. Exceptional customer service skills. Professionalism and ability to handle pressure tactfully. Detail-oriented with a focus on quality and accuracy. Effective communication skills (verbal and written). Ability to apply common sense understanding to carry out instructions. Additional Skills & Qualifications 1-3 years of collection experience, preferably in commercial collections. Familiarity with credit procedures, such as Dun and Bradstreet, Third Party Collections. Work Environment The position offers a long-term opportunity in an evolving department. The work environment is fast-paced, requiring team-oriented collaboration and a desire to achieve excellent results. The role demands a self-starter who is highly motivated and capable of maintaining professional relationships with customers and sales staff through effective communication.