Collections Specialist

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The role of the Collections and Billing Specialist is to manage the collection and processing of payments owed to Kastle Systems LLC. The role will have responsibility for a list of assigned accounts to which he/she must contact, coordinate payments, follow-up and complete the payment of amounts past due to the company. Some collaboration will be necessary on occasion with other internal contacts in order to maintain and facilitate healthy, longstanding relationships with the client base.

• Collect, post and manage client’s past due payments
• Contacting accounts that have outstanding balances due and coordinate payment
• Verify and correct data as needed in order to collect past due amounts
• Maintain and manage any account in bankruptcy
• Assist Client Services in understanding and communicating with clients requiring a physical visit to reconcile accounts

• College degree preferred
• 1 - 2 years successful B2B & B2C collections or Accounts Receivable experience
• Accounting, collections and data entry capabilities
• Knowledge of government collections
• GSA experience a plus
• Ability to function in Accounting Database (Dynamics AX) and perform account analysis
• Able to identify and communicate solutions to billing errors and issues
• Commitment to excellent customer service, professional demeanor and telephone etiquette
• Self-motivated; capable of working independently

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer that does not discriminate against any employee or applicant because of race, creed, color, religion, national origin, gender, sexual orientation, gender identity/expression, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.