Collections Specialist

Title: Collections Specialist

Department: Vertical Transportation

Job Summary:

Lerch Bates is seeking a Collections Specialist to provide top-notch professional project support to collect receivables in a timely manner. The Collections Specialist will work closely with clients and internal contacts to resolve outstanding invoices . They will utilize exceptional customer service skills to provide favorable outcomes with clients. If you have previous Accounts Receivable experience and want to join a great team, apply to work for Lerch Bates today!

Company Insight:

Lerch Bates is the global multidisciplinary technical consultancy saving time and money for those designing, modernizing, investigating, or managing buildings. From risk to ROI, schedule to sustainability, Lerch Bates’ suite of services helps you plan the future of your building at every phase of the building lifecycle. As your partner in finding the best technical outcomes for your project, we ensure functionality, safety, and value work together.

We simplify the path to the best technical expertise for the built environment anywhere in the world. Lerch Bates offers integrated specialties, including vertical transportation, logistics, enclosures & structures, forensics, and multidisciplinary building lifecycle services that optimize performance from design, construction, and management to forensic investigation, repair, and modernization.

What You’ll Do:

The duties listed below are intended only as illustrations of the various types of work that may be performed in this position. They are not intended to prescribe or restrict management’s assignments.

• Manage a portfolio of clients by telephone and email, documenting efforts to secure payment on receivables.
• Respond to incoming client emails and requests in a timely manner.
• Note disputed items in the system with enough information to drive resolution.
• Work closely with internal contacts to help collection efforts or resolve client issues.
• Apply a client-first attitude but fair approach to collections.
• Work with our clients and account managers to resolve all billing issues responsively and professionally.
• Research discrepancies between the clients’ records and expectations with the Company’s records. Provide clients with account reconciliations, proof of deliveries, return information, etc., to resolve any inconsistencies between the client and the Company.
• Actively collect payments from clients in a timely manner.
• Other duties as assigned.

What You’ll Bring:

• 2+ years of experience in an Accounts Receivable role.
• Previous experience with collections (preferred).
• Experience with Deltek (preferred).
• Effective written and verbal communication skills.
• Strong organizational skills, attention to detail, accuracy, and accountability.
• An ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high-quality work in a fast-paced environment.
• Proficiency in Microsoft products; Windows, Excel, Outlook, and Word.
• Strong attention to detail skills with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues.
• An ability to work independently, with cross-functional teams , and take direction from various sources to meet standards and deadlines.
• Goal-centered motivation; results driven.
• An ability to work independently with minimum supervision.
• A desire to belong to a team and contribute to the larger organization's success.
• An ability to communicate any issues or problems with a supervisor on a timely basis.

Why work with Lerch Bates:

• Competitive Compensation
• Medical, Dental, and Vision Insurance
• Employee Stock Ownership program!
• Generous PTO
• Incentive compensation bonus
• 401(k) with up to 6% employer match!
• FSA and HSA
• Charitable paid time off
• Birthday Bonus
• Paid Parental Leave
• Tuition Reimbursement
• Learning and Development
  • An entire internal department dedicated to your learning and career development!
• Exceptional company culture
  • Employee resource groups
  • Team building and networking activities
• And more!

Be more than just an employee…

Lerch Bates is 100% employee-owned ! Our employee-owners bring a distinct “we own what we do” brand of technical consulting to every project and partnership. When you work with us, you join a company with an ownership mindset. Expect responsibility, service, and performance in everything we do . So, what does that mean for you ? After a certain service time, you are eligible for stock ownership, which essentially works as a wealth accumulation and/or retirement account!

CORE Values: Ownership . Community . Integrity . Respect . Optimism .

Working Environment:

This role involves both physical and mental demands and may be performed in various settings, including offices, construction sites, and confined spaces like elevator pits. Tasks often require frequent movement in multiple directions. Lerch Bates will provide reasonable accommodations upon request through Human Resources.

Physical Demands:

This role requires regular sitting, talking, and hearing in meetings and by phone. Employees must navigate tight spaces, climb ladders, move around construction sites, take measurements, and travel by car, air, or rail. Duties may involve working at heights and in confined spaces, using hands for tasks like typing and operating elevator components, and applying up to 30 lbs. of force. Close visual attention is also required.

Mental Demands:

This position requires strong written and verbal communication, problem-solving, and analytical skills. Employees must interpret complex information, apply mathematical and logical reasoning, quickly learn new skills, and manage detailed, multitask workloads under shifting deadlines. Regular interaction with executives, colleagues, clients, and external stakeholders is also expected.

Employment is contingent upon the successful completion of a pre-employment background check and drug test. The drug test includes screening for marijuana, regardless of state or local laws permitting its use. A conditional offer of employment will be rescinded if a candidate fails either the background check or the drug test. This requirement is mandated by federal regulations applicable to our government contracting obligations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, marriage, or any other characteristic protected by law.